Fenergo is a leading provider of software solutions designed to streamline client onboarding, compliance, and data management for financial institutions. Their solutions play a crucial role in helping these institutions comply with Know Your Customer (KYC) regulations, a critical step in preventing money laundering, terrorist financing, and other financial crimes. KYC typically involves collecting and verifying a client's personal information, as well as information about their source of wealth and business activities.
From KYC Chaos to Clarity:
Empowering Users with Configurable Dashboards
The Challenge: Fenergo's KYC dashboards were a tangled mess, leaving users frustrated and struggling to manage their workload. Different teams had unique needs, but the existing dashboards offered a one-size-fits-all approach that hindered efficiency and insight.
The Solution: A Customizable Dashboard for All
We transformed Fenergo's KYC dashboards into a powerful, customizable tool that empowers users to manage their work efficiently. By giving users control over their data, we created a solution that catered to diverse needs within the organization.
How We Did It:
User-Centric Design: We immersed ourselves in the world of KYC professionals, conducting in-depth research to understand their pain points and aspirations. By employing the Jobs to Be Done framework, we gained a deep understanding of user needs.
Data-Driven Insights: We identified key performance indicators (KPIs) and created customizable widgets to display critical information at a glance. Users could easily configure their dashboards to focus on the metrics most relevant to their role.
Intuitive and Flexible Interface: We designed a clean and intuitive interface that allowed users to easily navigate and interact with the dashboard. The layout was optimized for both desktop and mobile devices, ensuring accessibility and usability across platforms.
Iterative Design Process: We followed a user-centered design process, involving wireframing, prototyping, and rigorous user testing. This iterative approach allowed us to refine the dashboard based on user feedback and ensure it met their needs.
User personas representing Financial Company Executives, KYC Managers, and KYC Analysts ensured the design addressed the specific workflows and requirements of each user group.
KYC Analyst Persona
The Legacy of Frustration
The existing KYC dashboards were a breeding ground for frustration. Users were inundated with irrelevant data, struggling to find the information they needed amidst an overwhelming clutter. The rigid, one-size-fits-all structure stifled productivity, forcing users to navigate inefficient workflows and time-consuming processes. This outdated design hindered critical decision-making and left users yearning for a more intuitive and personalized experience.
Outdated Fenergo Dashboard
The Result:
Empowered Users: Users can now create dashboards tailored to their specific needs, improving efficiency and job satisfaction.
Enhanced Decision Making: By providing clear and actionable insights, we helped users make more informed decisions.
Increased Productivity: Streamlined workflows and reduced time spent searching for information.
Designed for KYC managers, this dashboard focuses on operational efficiency. It displays critical information like average onboarding time, average Journey completion time. This enables managers to track team progress, identify bottlenecks, and optimize resource allocation within the KYC process.
Mobile View
The redesigned Fenergo KYC Dashboards represent a significant step forward in user experience and operational efficiency. By prioritizing user needs and fostering a data-driven approach, this solution empowers users across all levels to optimize KYC management.
Elliott Simons
Dublin, Ireland